AutoExx Mobile Detailing LLC ("AutoExx," "we," "us," or "our") operates the website located at autoexx.com (the "Site") and provides mobile vehicle detailing services in Northwest Ohio and Southeast Michigan. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, request a quote, book a service, or otherwise interact with us.
By using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information you provide directly. When you request a quote, book a service, or contact us, we may collect:
- Name
- Phone number
- Email address
- Service address (where the vehicle will be detailed)
- Vehicle information (make, model, year, size/type)
- Payment and billing information (processed through QuickBooks Payments)
- Any other details you provide in booking forms or messages
Information collected automatically. When you visit our Site, our hosting provider may automatically collect standard technical data such as your IP address, browser type and device information, pages visited, and referring website.
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide detailing services
- Process payments and send invoices
- Communicate with you about appointments, quotes, and services
- Respond to inquiries and provide customer support
- Improve our Site and services
- Send promotional offers, if you've opted in (you may opt out at any time)
- Comply with legal and tax recordkeeping obligations
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary with the service providers that support our operations, including:
- JotForm and Calendly - booking and scheduling
- QuickBooks / Intuit - invoicing and payment processing
- Google Workspace - email communication
- Vercel - website hosting
We may also disclose information if required by law, subpoena, or to protect our rights, safety, or property. Each third-party provider listed above has its own privacy practices governing the data it processes on our behalf.
4. Cookies and Tracking
Our Site may use cookies or similar technologies to support basic functionality and to understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect some Site features.
5. Data Security
We take reasonable measures to protect your information, including relying on established third-party providers (QuickBooks, Google Workspace, Vercel) that maintain their own security standards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal and business information for as long as necessary to provide services, maintain business records, and comply with legal and tax requirements.
7. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly (see below).
You may opt out of promotional texts or emails at any time by replying "STOP," unsubscribing, or contacting us directly.
You may have additional rights depending on your state of residence.
8. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Third-Party Links
Our Site may contain links to third-party websites, such as our booking platforms or social media pages. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- AutoExx Mobile Detailing LLC
- Phone: (419) 836-0475
- Website: autoexx.com
- Service Area: Northwest Ohio & Southeast Michigan